Delivery Information

Standard Delivery

Our aim is to delivery your items within 2 - 5 working days from the date of your order (excluding weekends & bank holidays). The delivery method used is based on the size, weight and value of the order.

Express Delivery

Orders placed before 2:00pm Mon-Fri are despatched the same day, for next day delivery via Royal Mail or DHL, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order.

Weekend orders placed between 2:00pm on Friday and 2:00pm on Monday will be delivered Tuesday. However, if Monday is a bank holiday, delivery will be on Wednesday.

Certain UK addresses are subject to different timescales, see our table of exceptions below.

Receiving your order

Most deliveries will require a signature, so please ensure someone is available to sign for your parcel.

Our couriers deliver between 9am - 6pm, Monday - Saturday. If your parcel is returned to us because no one could receive your delivery there may be an extra charge to have your parcel redelivered.

Collection from our store

If you would prefer to collect your items in person or want to guarantee the items are in stock when you arrive, you can pay for your order online and collect it from our Treorchy Store. You can find out more on our click and collect page

Exceptions - Remote Locations

We deliver to locations in mainland UK, However, some areas of the U.K. are subject to longer delivery times because of their (relatively) remote locations. Express deliveries are therefore not available in these areas. The following locations are all classed as being remote:

* Northern Ireland
* Scottish Highlands & Islands
* Scilly Isles, Isle of Man, Channel Islands
* Postcodes: AB30 - AB56, FK17-22, G83, HS1-9, IV1-28, 33-39, 40-51 and 55-56, 
  KA27, KA28, KW1-3, 5-14 and 15-17, PA20-48 and 60-78, PH18-26 and 30-44, ZE1-3

Delivery times for these locations is generally 2 - 5 days.